Frequently Asked Questions about Bellezi

Yes, you can visit our showroom in Borne, the Netherlands, to view and experience our treatment chairs, facial- and wellness beds and accessories firsthand. 

We recommend scheduling a showroom appointment to ensure personal advice and assistance from one of our specialists.

The official Bellezi showroom and sales location is situated at Rientjesoven 14 in Borne, Overijssel, the Netherlands. Click here to plan your route. 

Yes, Bellezi sells directly to businesses through its headquarters, official showroom and sales location in Borne, the Netherlands. Here, professionals can explore, compare and experience the complete Bellezi collection before making a purchase.

In addition to direct sales from our headquarters, Bellezi operates through a carefully selected network of authorised sales partners and sales locations worldwide. This allows customers to receive local support and product advice wherever possible.

On bellezi.com, you can reserve your preferred product directly. Our team will contact you within 2 business hours to discuss your requirements and assist you with the ordering process. Prefer to receive a quotation first? You can request one easily from any product page.

No, Bellezi exclusively serves business customers. We operate entirely within the business-to-business market and supply professionals in the beauty, wellness, hospitality, medical and aesthetics industries.

Our products are designed for professional use in salons, clinics, spas, wellness centres and other treatment environments. Visit our references page to discover how businesses around the world use Bellezi treatment chairs and wellness beds. 

Choosing the right treatment chair or wellness bed depends on your services, requirements and the features that are most important to your business. That is why Bellezi has developed a decision aid that helps you quickly identify the models best suited to your salon, clinic, practice or spa.

Enter your preferences and receive an overview of the most suitable options. You can also compare different treatment chairs and wellness tables using our comparison tool.

Prefer personal advice? The Bellezi team is happy to help. We are available 7 days a week, 365 days a year, between 08:00 and 22:00 (CET) via +31 74 376 6351 or WhatsApp Business.

In many cases, it is possible to change an order. Whether changes can still be made depends on the current status of your order. Have you already placed or paid for your order? We recommend contacting us as soon as possible. Our team will review the status of your order and let you know which adjustments can still be made.

You can reach us 7 days a week, 365 days a year, between 08:00 and 22:00 (CET) via +31 74 376 6351 or WhatsApp Business.

Bellezi offers various payment options for business customers. Depending on the country, product and order value, payments can be made through our secure payment environment, bank transfer or another agreed payment method.

Do you have questions about payment options or the payment terms for your order? Our team will be happy to advise you.

You can reach us 7 days a week, 365 days a year, between 08:00 and 22:00 (CET) via +31 74 376 6351 or WhatsApp Business.

Yes, business customers can lease or finance a Bellezi treatment chair or wellness bed.

For example, the Silk Evo S4 treatment chair is available from €66 per month and the Velvet Evo W4 wellness bed from €77 per month, subject to the selected lease or finance agreement.

Available options may vary by country. Our team will be happy to help you find the solution that best suits your business and investment plans.

You can reach us 7 days a week, 365 days a year, between 08:00 and 22:00 (CET) via +31 74 376 6351 or WhatsApp Business.

Yes, every Bellezi order includes an invoice. A digital copy will be provided and an invoice will also be included with the delivery of your order.

Have you lost your invoice or do you require an additional copy? Simply contact our team and we will be happy to send it to you again.

Yes, all Bellezi treatment chairs and wellness beds are available directly from stock. This allows us to offer fast delivery and, where applicable, installation services worldwide.

Current stock availability can be found on each product page. You can reserve your preferred product directly or request a quotation first.

On business days, our team will contact you within 2 hours to discuss your requirements. Once approved, we will coordinate the preferred delivery date with you.

All Bellezi treatment chairs, wellness beds, loungers and accessories are available directly from stock. As a result, we are able to deliver within 10 business days in many cases.

Do you require your order urgently? Please contact our team. Thanks to our stock availability and flexible logistics network, we can often arrange an accelerated delivery schedule.

You can reach us 7 days a week, 365 days a year, between 08:00 and 22:00 (CET) via +31 74 376 6351 or WhatsApp Business.

Yes. Bellezi offers different delivery options depending on your location and requirements.

Many international customers choose our Silver Service. Your order is delivered on an agreed date by a specialised pallet transport partner. The delivery is made to the entrance of your building or ground-floor delivery point. As treatment chairs and wellness beds are heavy products, we recommend having at least two people available to move the product indoors and position it at the desired location.

For customers who prefer a complete delivery and installation service, Bellezi also offers Gold Service delivery. Our technicians will deliver, position and install the product at the desired location and provide a personal introduction to its use and maintenance.

Read more at the Delivery & Installation page. The most suitable delivery option depends on the destination and your requirements. Our team will be happy to advise you on the available options.

Yes. As part of our Gold Service delivery, we can place your treatment chair or wellness bed on the desired floor in most situations.

In some cases, the product cannot be moved upstairs or downstairs as a single unit due to its dimensions, weight or the access route. If required, our technicians can disassemble the product and reassemble it on site. Additional charges may apply depending on the situation and the time required.

If your treatment chair or wellness bed needs to be moved to an upper or lower floor, please let us know when scheduling the delivery. This allows us to assess the situation in advance and make the necessary preparations.

Yes, we can remove and dispose of your existing treatment chair or wellness bed when delivering your new Bellezi product.

To ensure we can make the necessary arrangements, please let us know when placing your order or scheduling the delivery. The availability of this service may depend on your location and the selected delivery option.

Accessories, protective covers, cushions and other smaller products are typically shipped via DHL. For these shipments, you will receive a tracking number so you can easily monitor the delivery status.

Ordering accessories together with a Bellezi treatment chair or wellness bed? In that case, the accessories will be delivered together with your order whenever possible.

We're sorry to hear that. Please contact us as soon as possible so we can assist you.

To help us assess the situation quickly, we kindly ask you to send a few photos of the damage or defect, along with your order number if available.

You can send the photos to service@bellezi.com or via WhatsApp Business at +31 74 376 6351. Our service team will review the situation and provide an appropriate solution as quickly as possible.

Bellezi offers a standard 5-year manufacturer's warranty on treatment chairs and wellness beds, as well as a 10-year warranty on the frame. Stools, trolleys, equipment and accessories are covered by a 2-year warranty.

Would you like to learn more about our warranty terms and conditions? Please visit our Service & Warranty page.

To keep your Bellezi treatment chair or wellness bed in optimal condition, we recommend:

• regularly cleaning the upholstery with Bellezi Cleaning Spray;
• cleaning the upholstery daily when using oils;
• using a protective cover to help prevent wear and discolouration;
• returning the mattress to a flat position at the end of each working day;
• scheduling a maintenance service approximately every 3 years.

Would you like to learn more about daily use, cleaning and maintenance? Please visit our Daily Use & Care page.

We are available through several channels and are happy to assist you with questions about our products, showroom, delivery, service or maintenance.

• Phone or WhatsApp: +31 74 376 6351
• E-mail: info@bellezi.com
• Contact form: available on our contact page

Our team speaks English, German and Dutch.

We understand that professionals in the beauty, wellness and medical industries do not always work within regular office hours.

Phone & WhatsApp support
7 days a week, 365 days a year
08:00 - 22:00 (CET)

Showroom visits
Monday to Friday: 09:00 - 17:30 (CET)
Evenings and weekends: by appointment

If you experience a problem with your Bellezi product, we recommend visiting our help centre first. There you will find step-by-step guides, troubleshooting information and solutions to common questions.

If this does not resolve the issue, please contact us by phone at +31 74 376 6351, complete the service form available on the help page, or send an e-mail to service@bellezi.com.

Our service team will review the situation and, if necessary, arrange a service appointment.