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  • 24-Hour Service
  • Available from Stock
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  • 5-Year Warranty Believing in quality means being able to guarantee it. Standard 5-year factory warranty and 10 years on the frame of every facial- and wellness bed.
  • 24-Hour Service Available by phone 365 days a year, from 08:00 to 22:00. When needed, we provide a solution within 24 hours.
  • Available from Stock Delivered from stock in four colours within two weeks.
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    Available by phone daily from 08:00 to 22:00

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Medical series Contact

Instructions facial bed

See which of the problems below occurs with your facial bed. Follow the instructions. Have you followed all the steps, but is the bed still not working as you are used to? In that case, please fill in the service form at the bottom of the page. Our service team will contact you. Urgent? Please contact us by phone.

1. NOT ADJUSTABLE & BEEP TONE

The bed is not adjustable, responds with a beep when buttons are pressed and the light on the hand control is on.

  • 1a. | The light on the hand control is flashing. This means the bed is in safe/safety mode.
  • 1b. | You can reset the bed by pressing the arrows on the second row from the top simultaneously until the intermittent beep stops automatically. This takes about 6 seconds.
  • 1c. | All functions must be set to the 0 position. This means that the three functions on the top row need to go down until the lowest position is reached. Once all positions are in the 0 position, the bed should work again.
1a. | The light on the hand control is flashing. This means the bed is in safe/safety mode.
1b. | You can reset the bed by pressing the arrows on the second row from the top simultaneously until the intermittent beep stops automatically. This takes about 6 seconds.
1c. | All functions must be set to the 0 position. This means that the three functions on the top row need to go down until the lowest position is reached. Once all positions are in the 0 position, the bed should work again.

2. NOT ADJUSTABLE & NO SOUND

The bed is not adjustable and makes no sound. Follow the steps below:

  • 2a. | Check whether the power plug is properly inserted in the socket.
  • 2b. | Check under the bottom plate to make sure the bed's power cable is properly plugged in. Still not working? Fill in the service form.
2a. | Check whether the power plug is properly inserted in the socket.
2b. | Check under the bottom plate to make sure the bed's power cable is properly plugged in. Still not working? Fill in the service form.

3. HEATING DISPLAY DOES NOT WORK

The heating display is not working. Follow the steps below:

  • 3a. | Loosen the screws of the cap, on both sides.
  • 3b. | Please carefully remove the cap from the bottom.
  • 3c. | Check under the mattress whether the blue light on the adapter is working. Is it on? Follow 3d. Is it not lighting up? Follow 3e.
  • 3d. | If the light is on, check whether the power cable is properly inserted in the adapter. Push it firmly in. If this does not work, complete the service form.
  • 3e. | If the light does not light up, loosen the cap at the back.
  • 3f. | Check whether the black plug is seated properly. It should be attached in the red connector. If this does not work, complete the form.
3a. | Loosen the screws of the cap, on both sides.
3b. | Please carefully remove the cap from the bottom.
3c. | Check under the mattress whether the blue light on the adapter is working. Is it on? Follow 3d. Is it not lighting up? Follow 3e.
3d. | If the light is on, check whether the power cable is properly inserted in the adapter. Push it firmly in. If this does not work, complete the service form.
3e. | If the light does not light up, loosen the cap at the back.
3f. | Check whether the black plug is seated properly. It should be attached in the red connector. If this does not work, complete the form.

Completed all steps?

Please fill in this form if you have a problem you cannot solve.

Schedule service