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FAQ

What is the expected delivery time?
Virtually all products can be supplied from stock, with the exception of treatment chair covers. The same applies to all treatment chairs and wellness beds on display. Delivery of treatment chairs and wellness beds will be scheduled in consultation with you. We offer same day delivery if required. It is best to contact us by telephone to arrange same day delivery so that we can discuss all the details with you in respect of delivery and installation. In many cases, treatment chair covers need to be tailor-made and will be delivered not later than 14 days after the order was placed. Other products will be despatched within 1 working day after receipt of payment. 

For how long is my product guaranteed?
Bellezi offers a five-year manufacturer’s warranty on the upholstery and electrical mechanics of all treatment chairs and wellness beds. The treatment chairs and beds are also covered by our 24-hour service system for the first two years, which means that we will resolve any problems with your chair or bed within 24 hours so that you can continue operations without incurring any call-out charges. Other products are provided with a standard two-year guarantee. You can also purchase an additional two-year guarantee on treatment chairs and massage beds.

My delivery has not arrived, what now? 
All orders are sent by registered mail and Bellezi will provide you with a track and trace code after despatch, which you can use to track delivery of your order. If you have any problems, you can contact our service team who will assist you with tracking your products.

Do you have showroom or outlet models?
Bellezi regularly updates its showroom and also trades in chairs. We therefore also have outlet models that we sell at highly competitive prices. These outlet models are not shown on the website. It is best to contact our sales department to check what is available to suit your budget.

Do you trade in chairs?
We certainly do trade in chairs. Regardless of your model or brand, we will try to offer the most competitive price for your chair. Send a photo of your chair to info@bellezi.com, indicate which Bellezi model you are interested in, and we will contact you with the best possible offer.

Do you dispose of old chairs?
We can dispose of your old chair free of charge if you wish. However, we recommend that you inform us of this when you place your order or make an appointment for delivery.

Do you carry the treatment chairs and beds upstairs (or downstairs)?
Bellezi installs the chairs wherever necessary. However, there may be cases where the assembled treatment chair or bed cannot be carried upstairs due to its size or weight. In that case, we have to disassemble it and install it on-site. We are obliged to charge extra costs for this because of the additional time we have to allocate to the task. If your chair needs to be carried upstairs or downstairs, we recommend that you inform us when making the delivery appointment so that we can discuss whether disassembling is required.

I wish to exchange my product
Of course, it may happen that your product does meet your needs or requirements completely. In that case, you can certainly exchange your product for another Bellezi product. We advise you contact our service department as soon as possible in this case to arrange a suitable solution.

My product was defective on delivery
If your product is defective on delivery, it is best to contact us by telephone or email. We will then find a suitable solution as soon as possible.

My product was incomplete on delivery
If your product is incomplete on delivery, it is best to contact us by telephone or email. We will then come up with a suitable solution as soon as possible.


Payment

Payment options
We accept various methods of payment. You can pay online with Ideal, Credit Card, Bancontact, Sofort, SEPA, and PayPal. If you opted for delivery by the Bellezi delivery team, it is also possible to pay sums under € 10,000 in cash. 

Invoices
As a Bellezi customer, you receive an invoice for every order. You receive this digitally, as well as a hard copy on delivery of your product. Bellezi customers can always refer to old invoices in their personal Bellezi accounts. You can find the old invoices even if even if you have never logged in on our website. This makes it easy to check the dates and details of past orders.

Orders

Advice and assistance with choice of product
If you would like advice regarding your choice of Bellezi product, you can always contact us to discuss which product suits you best. Our specialists are at your service every day from 8:00 to 23:00 hours to provide you with the best advice!

Placing an order
The easiest way to place an order is online. Log in and select the desired products. Once you have selected the delivery option, you can pay and we will let you know as soon as possible when you can expect your products.

Amending or cancelling an order
If you wish to change your order and you have not yet paid, you can simply do that on our website in your personal Bellezi environment. If you have already paid, it is best to contact us by telephone so that we can check the status of your order quickly and easily and amend it.

Stock status
We can supply virtually all products from stock, excluding treatment chair covers. If the product is not in stock, we will contact you immediately to discuss whether we can offer an alternative product. 


Customer Services

Contact
We can be contacted by various means and are at your service to assist you further, whether by telephone, email, Facebook, Instagram, or WhatsApp. In addition, all our employees speak Dutch, German, and English.

Complaints
If you are dissatisfied with our products or service despite our best efforts, we would ask that you contact us by telephone so that we can resolve the problem immediately. If you contact us by telephone, we guarantee an immediate resolution. If you contact us by email or social media, you may have to wait a little longer for a response. 

Availability
Because we understand better than anyone that our customers are very busy during the day, we are available to assist you every day (including Saturdays and Sundays). You can reach us by telephone every day from 8:00 – 22:00 hours.


Contact

  • Call +31 (0)74 3766351 (for an immediate response);
  • Ask your question on Facebook (for a response within 30 min);
  • Send an email (for a response within 1 working day).
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