Service and Warranty

The manufacturer's warranty is actually an addition to the legal warranty, by which we mean that we stand by our products longer than the average supplier (1 or 2 years warranty). This additional guarantee is valid for a certain period of time, which has changed from 2 to 5 years with us in 2020. If a defect occurs within 5 years of purchase, we will replace the part free of charge. You can think of heating, motors, control box or for example constructional problems, but a hand control or upholstery is not included. These are parts subject to wear and tear, which in a one-man business may last 10 or 15 years, while in some large companies or schools, parts may need to be replaced within 5 years.

Our 24-hour service is available regardless of the age of the product. You can reach us for service 7 days a week from 8:00 to 22:00 on 074-3766351, which has been the case since the very first day of our establishment in 2009. This is the fastest way to solve any problem and/or schedule a service appointment. This way we guarantee that any problem can be solved within 24 hours, however, it depends on the age and the problem whether costs are involved.

We do not provide free maintenance for our beds, but in the first two years our service is free of charge if anything creaks or squeaks. When you schedule maintenance or service depends entirely on the customer. A one-man business is much less likely to require service/maintenance than a company with several employees or a school with 20 beds. For example, some of our customers (often companies with several beds) have preventive service carried out so that they can always work without problems. Maintenance extends the life and enjoyment of beds, but not the manufacturer's warranty.

Is the product misused, not well maintained, is it showing signs of wear and tear or has the product been damaged and therefore become defective? Then it is common that you have to pay the repair costs yourself. The parts covered by the manufacturer's warranty do not have eternal life either, so if something happens to them after 5 years, there will be costs involved too. You might consider having everything checked annually. The prices for this are normally € 145,- Excl. VAT per bed and if we can do several beds at the same time, we can make a tailor-made proposal.